TERMS AND CONDITIONS
The processing time of an order is approximately 3-6 working days from the date of confirmation of your order, depending on the availability of the products. Delivery time depends on the shipping destination and shipping method.
Delivery times are indicative and may vary depending on the accessibility of the place of pick-up and/or delivery and may be affected by force majeure.
European destinations with UPS standard delivery: 3-6 working days
European destinations with UPS express saver delivery: 1-2 working days
All above values include VAT and the company reserves the right at any time to change them without prior notice.
All applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are sole responsibility of the customer. Local customs practices may require the provision of additional information to clear your order. These rules vary by country and it is the local government that determines duty and customs charges. You may contact your local customs office for additional information.
For more information and assistance, you can contact us via email at email@example.com or by phone/WhatsApp at +30 6949095020 (Monday-Friday 10:00 to 18:00).
- PAYMENT VIA DEBIT OR CREDIT CARD
We accept Visa, MasterCard, Maestro. All transactions on this website are processed through Eurobank via Stripe, an online payment gateway that encrypts your card details in a secure host environment.
- BANK DEPOSIT
If you choose the bank deposit, you will need to deposit the total amount into the account below. Your order will be processed as soon as we receive confirmation of your deposit. In case you have another bank, the transaction costs are charged to the customer:
- RECEIVING YOUR ORDER FROM THE SHOP
When completing your order, you can choose to pay and pick up your order directly at our shop ( Leontos Sofou 12, 54625 Thessaloniki – Greece). In this case, please send us an email and we will arrange the date and hour of the pick up.
SECURITY & PERSONAL DATA
All information, which is related to users’ personal data, is secured in accordance with the current legislation for the protection of personal data. The security of the Online Store is achieved by the following procedures:
- Customer Identification:
The codes used to identify the user / customer are two:
- A) the Username
- B) the Secret Security Code (Password),
Every time the user / customer registers, he gains access to his personal data with absolute security. He is given the opportunity to change the Secret Security Code (password) as often as he wishes. The only one who has access to his data is himself through the above codes and is solely responsible for maintaining the confidentiality of third parties. In case of loss or leakage he must notify us, otherwise we are not responsible for the use of the secret code by an unauthorized person. Our online store in no way discloses or discloses the personal data and information of users / customers. Personal data is used exclusively for the good execution of transactions.
Ensuring the Confidentiality of the Transfer of Your Personal Data:
The SSL-128bit encryption protocol is used to ensure the confidentiality of data transfer.
From the beginning to the end of the connection (on-line session) with the online store, all information and personal data of the user / customer are encrypted based on the SSL 128-bit encryption protocol. Encryption is essentially a way of encrypting information until it reaches its recipient, who will be able to decrypt it using the appropriate key. Each time it connects to the online store, all communication between the user’s computer and our website is encrypted using a 128-bit key.
- Personal Data – Transaction Privacy:
The details of the users (name, email address, home address, landline, mobile phone, etc.) and the transactions of the users of the online store are considered confidential. Users, when providing their data in the context of their transactions, consent and accept the forthcoming processing of this personal data for the purposes of smooth and easy transaction between the parties, as well as the transmission of this data to recipients who will are specifically identified and are the employees of the company in the context of the execution of the contract under preparation. Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders.
Our Company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or decision of another public authority.
Cookies are also used to analyse how visitors use our website, how they browse or if they encounter a problem. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website.
Cookies are stored on the user’s computer and can be removed at any time. In each Browser either in Settings or in Privacy and Security you will find your browsing history and you can, if you wish, delete it. Cookies do not store email addresses or phone numbers.
The cookies we use are:
- A) Absolutely necessary Cookies
These cookies are necessary for the proper operation of our website but also for the user to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies some of the services and functions of the website, such as shopping cart or electronic payment, cannot be provided.
- B) Performance cookies
These cookies collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. Used only to improve the way the website works.
- C) Functionality cookies
These cookies allow the website to remember the choices made by the user and provide more personalized functions. These cookies can also be used to remember the changes the user has made to the website or can be used to provide requested services, such as chatting or using social media.
- D) Targeting / advertising cookies
These cookies are used to provide ads (Google AdWords, Facebook) more relevant to the user and his interests. They are also used to send targeted advertising or bids, to limit the number of ads being displayed, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.
By disabling Cookies or revoking your consent, features of the Website will not be available.
- Deleting personal information:
Your personal information, upon your request, is permanently deleted and is not given in any way to anyone
If you are a natural person (consumer) and your purchase is for personal use and not for the service of your individual activity, then you have the right to withdraw within 14 calendar days, returning the product to us. The right of withdrawal is valid if the product is in its original condition and the return is made with your own means and costs within 14 calendar days from the day of withdrawal (either you return it or you send it by a carrier). Once the return is approved, we will refund you in full the price you paid for the purchase, in the same way you paid it.
Food items cannot be returned.
If you see damages, please contact us as soon as possible. We carefully pack our boxes with cardboard, paper and when necessary plastic wrapping.
Please recycle as much as possible the content of your box once the products are consumed. For upcycling ideas follow us on Facebook & Instagram.